62 lines
2.4 KiB
Markdown
62 lines
2.4 KiB
Markdown
---
|
|
date: "2018-05-21T15:00:00+00:00"
|
|
title: "Support Options"
|
|
slug: "seek-help"
|
|
weight: 10
|
|
toc: false
|
|
draft: false
|
|
menu:
|
|
sidebar:
|
|
parent: "help"
|
|
name: "Support Options"
|
|
weight: 20
|
|
identifier: "seek-help"
|
|
---
|
|
|
|
# Support Options
|
|
|
|
- [Discord](https://discord.gg/Gitea)
|
|
- [Discourse Forum](https://discourse.gitea.io/)
|
|
|
|
**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
|
|
|
|
1. Your `app.ini` (with any sensitive data scrubbed as necessary).
|
|
2. The Gitea logs, and any other appropriate log files for the situation.
|
|
* The logs are likely to be outputted to console. If you need to collect logs from files,
|
|
you could copy the following config into your `app.ini` (remove all other `[log]` sections),
|
|
then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
|
|
```ini
|
|
; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
|
|
[log]
|
|
LEVEL=debug
|
|
MODE=console,file
|
|
ROUTER=console,file
|
|
XORM=console,file
|
|
ENABLE_XORM_LOG=true
|
|
FILE_NAME=gitea.log
|
|
[log.file.router]
|
|
FILE_NAME=router.log
|
|
[log.file.xorm]
|
|
FILE_NAME=xorm.log
|
|
```
|
|
3. Any error messages you are seeing.
|
|
4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
|
|
* This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
|
|
5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
|
|
1. Enable pprof in `app.ini` and restart Gitea
|
|
```ini
|
|
[server]
|
|
ENABLE_PPROF = true
|
|
```
|
|
2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
|
|
3. If you are using Docker, please use `docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`.
|
|
4. Report the output (the stack trace doesn't contain sensitive data)
|
|
|
|
## Bugs
|
|
|
|
If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
|
|
|
|
## Chinese Support
|
|
|
|
Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.
|